The Results Companies and TLK Group Announce Merger
FORT LAUDERDALE, FL, November 4, 2015 – The Results Companies (Results), one of the world’s leading Customer Experience Management providers, announced today that it has completed a merger with TLK Group. The merger brings together two highly complementary businesses to create a partnership that will serve millions of customers across the world through a largely Fortune 500 portfolio that includes over 20 brands and 200 lines of business.
Alec Brecker, Results’ President and CEO, said, “This is a tremendous partnership of two highly compatible companies with complementary strategic priorities, service offerings and geographies. The merger accelerates each company’s growth strategy and builds upon our value proposition to our Partners, enabling us to deliver more complete solutions to customers. Our combined scale, size and global reach will position us to deliver continued sustainable above-market growth. Today is an important milestone that propels us into a future rich with opportunity for our company, our people and our Partners.”
"We are very excited about our merger with Results and the beginning of a great partnership," said Donnie Gross, TLK’s Managing Member. “In Results, we have found an incredible partner who shares our vision and drive for excellence. Our mission has been to the deliver the highest level of performance and call quality possible. We are absolutely confident that by joining together with Results, we will be able to further advance that mission and bring additional value across the entire sales and customer care spectrum to both our current and future Partners.”
To facilitate the merger, management and ownership of both organizations reinvested with One Equity Partners (OEP), a private equity firm that invests in a variety of industries including technology, media, telecom, business services, healthcare, consumer products, chemicals and manufacturing. Founded in 2001, OEP spun out of JP Morgan in 2015. Since inception, they have invested approximately $11 billion in 75 companies. OEP was critical to the merger as they provide the combined companies the underlining financial strength to continue the successful year-over-year growth each organization has historically experienced. “The combination of Results and TLK allows both companies to strengthen and expand the services and supports they provide to their valued customers,” said Greg Belinfanti, Senior Managing Director at One Equity Partners. “OEP is excited to partner with Results’ management to drive growth of the combined business, building on both companies’ reputation for service excellence as a trusted strategic partner.”
About The Results Companies
For more than 20 years, The Results Companies has served as a premier global customer experience provider for Fortune 500 companies and uniquely designed, built and operated award-winning call centers that have set the standard for innovative customer-focused contact solutions. We offer a full range of services that include customer service, acquisition, enrollment, retention, membership support services and transaction processing to outbound sales and retention campaigns. Entrusted with over 40,000,000 relationships a year, our success and proven ability to respond to our Partner’s growth has enabled us to expand our global footprint. With over 11,000 employees in 18 locations in the United States, Philippines and Latin America, The Results Companies’ expertise extends beyond call centers. We’re experts in representatives, analytical technologies, brand fulfillment and creating strategic advantages for our Partners. Visit TheResultsCompanies.com to learn more.
About TLK Group
TLK Group, headquartered in Bethesda, MD, provides inbound and outbound call center sales, research and customer service for business-to-consumer (B2C) and business-to-business (B2B) customers throughout the United States. With its state of the art dialers and highly trained sales agents, TLK Group works with companies like Comcast, Time Warner, Mediacom, The Houston Chronicle, and St. Jude’s Hospital. TLK specializes in the media, telecommunications, information technology industries and in supporting voter contact and grass roots advocacy organizations.