Meet your dream team.
Results' competitive advantage is our people and culture. With one of the longest-tenured management teams in the industry, we’re experts at driving performance.
Chairman and Founder
Robert Rapp co-founded Results in 1990, which began providing BPO customer-contact services in 2002. Prior to 2002, Robert co-founded and subsequently sold his mortgage banking and membership services business. Since 2002, and under his leadership, Results has increased its BPO revenues to over $100 million annually. Robert oversees financial reporting, acquisitions, strategic relationships and corporate development. He has an extensive solutions-based and entrepreneurial background and has been partnering with Fortune 500 companies for over 20 years. Robert has a diverse background in finance, business development, mortgages and investments (NASD licenses: Series 63, 27 and 7).
President and Chief Executive Officer
Alec Brecker has over 22 years of experience in the outsourcing industry. Alec was co-founder of Communications & Commerce, LLC (CommComm), which had over 2,500 employees when it was sold to Teleperformance USA in 2003. From 2003 to 2005, Alec grew Teleperformance USA’s annual business in excess of $150 million in revenues across five countries and eleven contact centers. Alec joined The Results Companies in January 2006 and provides Results with proven industry experience, leadership and knowledge from managing one of the industry’s largest customer contact companies with multiple offshore facilities. Alec has held long-standing partnerships throughout his career with customer-centric brands such as Apple, Sprint, Microsoft, Priceline and Virgin Mobile.
Chief Financial Officer
Angelo comes to The Results Companies as an accomplished business leader. With over 30 years of experience in the financial realm, he's successfully held senior positions at several first-class companies. In his most recent roles, as Senior Vice President of Administration and Chief Financial Officer of Equitrac Corporation, Angelo generated a 220% return to investors and improve EBITDA by almost 50%.
Originally hailing from New England, Angelo has encouraged and achieved growth along the East Coast at companies like Applied Theory Corporation and Bess Eaton. His focus lies in financial analysis, strategic planning, financial reporting, cost controls, capital raising, growth management and more. He is a detail-oriented leader with an innovative approach achieving results.
Chief Operations Officer
Aaron Fender has overall responsibility for the activities and operations of The Results Companies' contact centers. Aaron formulates and administers company policies and processes that allow Results to create an excellent service environment consistent with our clients’ objectives. With over 18 years of senior call center management experience including positions at Toyota Financial Services and Teleperformance USA, Aaron’s expertise includes process optimization, workforce management and contact center operations. Aaron continues to provide the strategic direction for creating a work environment that promotes teamwork, accountability, recognition, mutual respect, and employee satisfaction.
Chief Experience Officer
With Results since 2009, Lori Brown supports the implementation team on the launch of new clients and larger projects for existing lines of business. Lori, along with her team, is responsible for determining each project’s schedule, scope and budget, and fulfilling the specifications to meet our client objectives. In the BPO services industry for the last 14 years, Lori brings a well-rounded business perspective to Results' team. She has a great depth of knowledge in multiple industries, in addition to direct experience managing a contact center with over 700 associates. Having lived offshore in Hong Kong for 2 years, Lori brings a unique outlook to The Results Companies' domestic and offshore operations. Lori continues to work with our new and existing clients to ensure Results' technology is addressing all business needs to support KPIs.