Meet your dream team.
Results' competitive advantage is our people and culture. With one of the longest-tenured management teams in the industry, we’re experts at driving performance.
Chairman and Founder
Robert Rapp co-founded Results in 1990 as a mortgage banking and technology company. Prior to 2002, Robert sold the mortgage banking portion of Results business, which had originated, underwritten and funded over $1 Billion in its last 5 years of business. In 2006, Results began providing leading Customer-Experience (CE) management services. Since 2006, and under his leadership, Results has increased its CE revenues to $400 million annually. Today, Robert oversees mergers & acquisitions and strategic planning. He has extensive solutions-based and entrepreneurial experience and has been partnering with Fortune 500 companies for over 30 years. Robert has a diverse background in finance, business development, mortgages and investments (previously held NASD licenses: Series 63, 27 and 7).
President and Chief Executive Officer
Alec Brecker has over 22 years of experience in the outsourcing industry. Alec was co-founder of Communications & Commerce, LLC (CommComm), which had over 2,500 employees when it was sold to Teleperformance USA in 2003. From 2003 to 2005, Alec grew Teleperformance USA’s annual business in excess of $150 million in revenues across five countries and eleven contact centers. Alec joined The Results Companies in January 2006 and provides Results with proven industry experience, leadership and knowledge from managing one of the industry’s largest customer contact companies with multiple offshore facilities. Alec has held long-standing partnerships throughout his career with customer-centric brands such as Apple, Sprint, Microsoft, Priceline and Virgin Mobile.
Chief Financial Officer
Angelo comes to The Results Companies as an accomplished business leader. With over 30 years of experience in the financial realm, he's successfully held senior positions at several first-class companies. In his most recent roles, as Senior Vice President of Administration and Chief Financial Officer of Equitrac Corporation, Angelo generated a 220% return to investors and improve EBITDA by almost 50%.
Originally hailing from New England, Angelo has encouraged and achieved growth along the East Coast at companies like Applied Theory Corporation and Bess Eaton. His focus lies in financial analysis, strategic planning, financial reporting, cost controls, capital raising, growth management and more. He is a detail-oriented leader with an innovative approach achieving results.
Chief Operations Officer
Aaron Fender has overall responsibility for the activities and operations of The Results Companies' contact centers. Aaron formulates and administers company policies and processes that allow Results to create an excellent service environment consistent with our clients’ objectives. With over 18 years of senior call center management experience including positions at Toyota Financial Services and Teleperformance USA, Aaron’s expertise includes process optimization, workforce management and contact center operations. Aaron continues to provide the strategic direction for creating a work environment that promotes teamwork, accountability, recognition, mutual respect, and employee satisfaction.
Chief Experience Officer
Lori Brown is The Results Companies’ Chief Experience Officer and has been with the company since 2009. Her team has one key focus; to drive a better customer experience for Results’ clients. Utilizing Results’ CX360 Operating Model, Lori and her global team ensure a companywide focus on tools and processes, including voice analytics and data mining, to enable a deeper examination into understanding customer behaviors. Results leverages this deeper understanding to drive significant customer experience enhancements, productivity gains, cost reductions and revenue improvements.
A 20 year plus veteran of the BPO services industry, Lori has utilized her extensive retail management background to bring a customer viewpoint to Results’ clients. During her time in the industry, she has worked with some of the top companies/brands in the world such as American Express, Yum Brands, SXM, Target, Discover Financial Services, Hulu and Sprint, just to name a few.
Lori is a highly sought-after speaker for her insight on how to achieve a better Customer Experience through the utilization of speech analytics and how data can have a major impact on improving agent behaviors. She has presented at such events as Avaya’s Customer Experience IAUG event and the Contact Center Outsourcing World Awards, where she discussed Results Partnership model and won the top award for Best Outsourcing Partnership in the Americas in conjunction with her client. Additionally, out of 11 outsourced providers, Lori and her Business Intelligence team were recognized by a leading cable provider as the ”2016 Most Innovative Partner of the year”.
Lori resides in Fort Lauderdale and travels extensively visiting contact centers and client’s sites across the globe.