Meet your dream team.
Results' competitive advantage is our people and culture. With one of the longest-tenured management teams in the industry, we’re experts at driving performance.
Chairman and Founder
Robert Rapp co-founded Results in 1990 as a mortgage banking and technology company. Prior to 2002, Robert sold the mortgage banking portion of Results business, which had originated, underwritten and funded over $1 Billion in its last 5 years of business. In 2006, Results began providing leading Customer-Experience (CE) management services.
Since 2006, and under his leadership, Results has increased its CE revenues to $400 million annually. Today, Robert oversees mergers & acquisitions and strategic planning. He has extensive solutions-based and entrepreneurial experience and has been partnering with Fortune 500 companies for over 30 years. Robert has a diverse background in finance, business development, mortgages and investments (previously held NASD licenses: Series 63, 27 and 7).
President and Chief Executive Officer
Alec Brecker has over 22 years of experience in the outsourcing industry. Alec was co-founder of Communications & Commerce, LLC (CommComm), which had over 2,500 employees when it was sold to Teleperformance USA in 2003. From 2003 to 2005, Alec grew Teleperformance USA’s annual business in excess of $150 million in revenues across five countries and eleven contact centers.
Alec joined The Results Companies in January 2006 and provides Results with proven industry experience, leadership and knowledge from managing one of the industry’s largest customer contact companies with multiple offshore facilities. Alec has held long-standing partnerships throughout his career with customer-centric brands such as Apple, Sprint, Microsoft, Priceline and Virgin Mobile.
Chief Financial Officer
Angelo comes to The Results Companies as an accomplished business leader. With over 30 years of experience in the financial realm, he's successfully held senior positions at several first-class companies. In his most recent roles, as Senior Vice President of Administration and Chief Financial Officer of Equitrac Corporation, Angelo generated a 220% return to investors and improve EBITDA by almost 50%.
Originally hailing from New England, Angelo has encouraged and achieved growth along the East Coast at companies like Applied Theory Corporation and Bess Eaton. His focus lies in financial analysis, strategic planning, financial reporting, cost controls, capital raising, growth management and more. He is a detail-oriented leader with an innovative approach achieving results.
Chief Operations Officer
Aaron Fender has overall responsibility for the activities and operations of The Results Companies' contact centers. Aaron formulates and administers company policies and processes that allow Results to create an excellent service environment consistent with our clients’ objectives.
With over 18 years of senior call center management experience including positions at Toyota Financial Services and Teleperformance USA, Aaron’s expertise includes process optimization, workforce management and contact center operations. Aaron continues to provide the strategic direction for creating a work environment that promotes teamwork, accountability, recognition, mutual respect, and employee satisfaction.
Chief Experience Officer
Lori Brown is The Results Companies’ Chief Experience Officer and has been with the company since 2009. A 20 year plus veteran of the BPO services industry, she has had the opportunity to work with some of the top Fortune 100 and 500 companies. Lori’s extensive background in Customer Service brings a unique customer experience viewpoint to Results’ daily operations and innovative solutions for clients.
Her team has one key focus: to drive a better customer experience for our clients. Utilizing Results’ CX360 Operating Model, Lori and her global team ensure a companywide focus on tools and processes, including interaction analytics and data mining, to enable a deeper examination into understanding customer behaviors. Results leverages this deeper understanding to drive significant customer experience enhancements, productivity gains, cost reductions and revenue improvements. You will often hear her say, “At Results, we don’t say ‘I think’, we say ‘I know’, and we know because we have that data that tells us.”
Lori resides in Fort Lauderdale and travels extensively visiting contact centers and client’s sites across the globe.
Chief Technology Officer
Bill Gardner is responsible for the strategic vision and direction of The Results Companies’ Technology organization, including Information Services, Information Technology, and Program Management.
Bill has over twenty-five years of experience directing Technology, serving in senior positions at a number of Fortune 500 Financial Services companies in New York City, including Merrill Lynch, AllianceBernstein, Nomura, and Fidelity Investments. Bill has a history of solving complex organizational challenges through the successful delivery of vendor/proprietary solutions and professional services utilizing enterprise information effectively in order to improve business and technology processes, decision making, efficiency and profitability.