The Results Companies Announces 2014 Partnership for Performance Executive Summit Program

Jeanne Bliss, Two-Time Bestselling Author, Worldwide Customer Experience Expert and Co-Founder of the Customer Experience Professionals Association to Keynote Program
Brian Fallers

FORT LAUDERDALE, FLORIDA, March 5, 2014 – The Results Companies, a leading global provider of Customer Experience Management services, is pleased to announced Jeanne Bliss, two-time bestselling author, Customer Experience expert and Co-Founder of the Customer Experience Professionals Association will present the Opening Keynote at the upcoming 2014 Partnership for Performance Executive Summit. Her experience spans five industries and twenty five years inside corporations as the leader for driving the customer effort across the business. Since serving as the Customer Leadership Executive for companies such as Lands’ End, Coldwell Banker Corporation, Allstate, Microsoft and Mazda, Jeanne is now President of CustomerBLISS where she is a worldwide keynote speaker and coach for Customer Experience leaders and businesses working to put the customer at the center of their operating models. Her clients include Johnson & Johnson, TD Ameritrade, St. Jude’s Children’s Hospitals, Bombardier Aircraft, Best Buy, AAA, Adobe, Brooks Brothers, Avis, Bank of Montreal and Walmart.com. She has also authored two bestselling books, Chief Customer Officer: Getting Past Lip Service to Passionate Action and I Love You More than My Dog: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad.

Adapted from her bestselling book, Jeanne’s Keynote Address will focus on what is most important for delivering meaningful customer experiences that drive profitability and growth. Her appearance will kick off a 2014 Partnership for Performance Executive Summit program that includes a Closing Keynote by Rick DeLisi, author and Sr. Director & Executive Advisor at CEB, and a Customer Experience Seminar presented by Micah Solomon, bestselling author and renowned Customer Experience expert.

The 2014 Partnership for Performance Executive Summit will take place May 7 - 9 at The Ritz-Carlton Naples Beach Resort. Guided by the theme of “The New Art and Science of Great Customer Experience: Strategies to Drive Improved Sales, Customer Satisfaction and Loyalty,” this year's program will examine the current state of Customer Experience and explore how technology, innovation and the impact of enhanced business intelligence are reshaping the consumer world around us. With a content-rich program at a world class hotel, this year’s event promises to deliver great conversation focused on staying in front in today’s hypercompetitive market place.

For more information and to register, please visit TheResultsCompanies.com/2014ExecutiveSummit.

About the Partnership for Performance Executive Summit
The Results Companies Partnership for Performance Executive Summit is an annual event devoted exclusively to Customer Experience Management (CEM) leaders and The Results Companies’ Partners. The summit combines practical information with thoughtful discussions of the philosophy and future direction of the Customer Experience, all with a keen eye on optimizing brand engagement and improved profitability. Featuring nationally recognized speakers and the wide ranging expertise of The Results Companies’ Partners, the event offers a unique opportunity for a collegial exchange of views and topics on current critical Customer Experience issues in an intimate environment.

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March 11,2014