Lior Arussy, World’s Leading Customer Experience Consultant, to Highlight 2015 Partnership for Performance Executive Summit
FORT LAUDERDALE, FLORIDA, February 3, 2015 – The Results Companies recently announced that Lior Arussy, the world’s leading customer experience consultant and founder of Strativity Group, will be a featured presenter at the upcoming 2015 Partnership for Performance Executive Summit taking place May 4 - 6, 2015 at The Ritz-Carlton Naples Beach Resort in Naples, Florida.
As the founder of Strativity Group, a global customer experience and consulting firm, Lior helps clients create delightful customer experiences and execute profitable customer strategies. Lior grew the company from his garage to a multi-national professional firm with offices in the U.S., Canada, the U.K., Norway, Turkey and Australia. His strategic framework for converting organizations from product to customer centricity is drawn from his work with some of the globe’s leading brands – Mercedes-Benz, Capital One, Thomson Reuters, HSBC, E.ON, Nokia, SAP, University of Pennsylvania and Wyeth. Strativity Group was recognized by Forrester Group as one of the leading pioneers in the area of customer centric transformation. Prior to his work with Strativity Group, Lior was head of the call center diversion for Nice Systems. He was a recipient of CRM Magazine’s “Influential Leader Award” and has authored five books on customer experience and employee engagement. His syndicated column “Focus: Customer” reaches over 1,000,000 readers worldwide every month and over 100 of his articles have appeared in publications around the world, including Harvard Business Review.
In addition to Lior’s appearance, this year’s summit agenda features an opening Keynote Address from Stephen B. Kincaid, Ph. D., a leading Management and Executive Coach at ghSMART. Stephen will share how eighteen years of research and consulting, deep analysis of over 15,000 leaders, and field interviews with hundreds of billionaires, CEOs, and successful investors has led to the latest breakthrough work from ghSMART, the firm behind the New York Times best seller “Who: The A Method for Hiring.” His interactive address will lead attendees to diagnosing their teams’ current PWR Score™, learn the importance of each component to achieving their goals and discover practical tools for increasing their success in partnerships.
Guided by the theme of “The Power of Partnership: Unlocking Collective Insights to Drive Performance Excellence,” this year's event program will examine the power of great partnerships, share critical insights and explore best practices that will enhance the customer experience. For more information and to register for the event, please visit www.theresultscompanies.com/2015ExecutiveSummit.February 3,2015