NICE inContact Announces The Results Companies as CX Excellence

5 months ago

FORT LAUDERDALE, FL, June 4, 2018 – The Results Companies has been awarded “Rookie of the Year”, by NICE inContact at their 2018 Interactions Conference. The event took place on May 15th, 2018 in Orlando, Florida, where over 2000 professionals joined together to discuss the most recent advances in NICE products and solutions, including Robotic Process Automation.

NICE is a worldwide leading provider of enterprise software solutions that empower organizations to make better decisions based on advanced analytics. Their solutions are designed to deliver a better customer experience, ensure compliance and combat fraud.

Results was recognized for their rapid adoption and operationalization of the NICE RPA platform in just this last year of using the product. The award also recognized Results’ strategic vision in incorporating RPA into the existing Results CX360 model.  Since acquiring Robotic Process Automation, Results has implemented this technology with several partners and has already seen outstanding outcomes, including reductions of up to 50% in processing time.

“This award represents Results’ commitment to creating strategic advantages for our customers through Advanced Process Automation technology and the success we’ve seen by embedding it into our CX360 offering”, said Richard Carter, Director of Automation at Results.

Currently, Robotic Process Automation is also allowing Results to gather an even richer data set around agent activities that will help identify areas for bots to perform basic tasks, freeing agents to focus on the human side of the interaction rather than key stroking and navigating screens.

NICE inContact Announces The Results Companies as CX Excellence Award Recipient

About The Results Companies

For more than 10 years, The Results Companies has served as a premier global customer experience provider for Fortune 500 companies and has uniquely designed, built and operated award-winning call centers that have set the standard for innovative, customer-focused contact solutions. Results offers a full range of services that include customer service, acquisition, enrollment, retention, membership support services and transaction processing to outbound sales and retention campaigns. Results' success and proven ability to respond to our Partners' growth has enabled the expansion of our global footprint to 22,000 employees in 27 locations in the United States, the Philippines and Latin America. The Results Companies' expertise extends beyond call centers. Results is an expert in people, analytical technologies, brand fulfillment and creating strategic advantages for its Partners. Visit TheResultsCompanies.com to learn more.