Why Mid-Sized Firms Are the Right Choice
Bigger Isn't Always Better When Selecting a Customer Solutions Provider
It’s a big world after all. Just ask anyone … the world is getting smaller.
Smart phones make it possible to check the weather in China. Hourly flights
can drop you off anywhere in the country within hours. Video conferencing
lets you attend business meetings from your bedroom. These days, it’s all
about shrinking things down to manageable size.
Except in the customer contact industry. This paper explores the age-old
question of whether bigger is necessarily better when it comes to your customers
and selecting a customer solutions provider.