The Resolution Manifesto: Social Media Platform
What Companies Really Need to Do to Make Their Social Media Strategies Successful
It’s official – social media is not a fad. Facebook is now one of the world’s biggest companies, and Twitter is fueling revolutions. This powerful trend has touched all facets of human interaction – including customer service. According to a recent study, 62 percent of customers who hear about a poor consumer experience on a social media platform decide to stop doing business with that company soon after. And 45 people read the average social media post.