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The Resolution Manifesto: Social Media Platform

What Companies Really Need to Do to Make Their Social Media Strategies Successful

Overview

It’s official – social media is not a fad. Facebook is now one of the world’s biggest companies, and Twitter is fueling revolutions. This powerful trend has touched all facets of human interaction – including customer service. According to a recent study, 62 percent of customers who hear about a poor consumer experience on a social media platform decide to stop doing business with that company soon after. And 45 people read the average social media post.1

A Data-Driven Look at Customer Service

Evaluating a Contact Center Outsourcer Based on its Reporting and Analytics

Overview

When selecting a contact center outsourcer, a deciding factor should always be the sophistication with which the provider manages, manipulates and presents customer feedback and agent performance data. On one end of the spectrum are those Business Process Outsourcers (BPOs) that deal with data through a haphazard combination of spreadsheets, one-off reports and manual processes. On the other end are those companies that simply throw technology at any data handling issues that arise.

Results Client Satisfaction Survey

This month The Results Companies launched our Client Satisfaction Survey program.
Brian Fallers

In addition to regularly scheduled Management Business Reviews with clients, we also have a "3-Point" Client Satisfaction Program designed to gather feedback to help us provide our clients with proactive solutions to exceed their expectations and enhance their overall customer experience.

September 3,2011

Top Performing Winner at Contact Center World's Best Practices Conference

Linette Caicedo

DANIA, Florida

The Results Companies (Results) has earned three honors in the 2011 Top Performer Contact Center Industry Awards. Hosted by ContactCenterWorld.com, the event drew entries from contact centers, both in-house and outsourced, from across the Americas.

June 24,2011

Best-Selling Author Shep Hyken to Keynote Results Conference

2011 Partnership for Performance Conference
Brian Fallers

The Results Companies announced today that Hall of Fame Speaker (National Speakers Association) and New York Times and Wall Street Journal best-selling author Shep Hyken will deliver the keynote address at the upcoming Partnership for Performance Conference in Park City, Utah. Mr. Hyken, author of The Amazement Revolution, will present his seven customer service strategies to create an amazing customer experience and provide advice on building a successful, customer-focused organization.

April 9,2011

Corpus Christi Center Expansion

The Results Companies Hosted a Grand Opening Thursday, January 13th at its Location in the First Victoria Building at 400 Mann Street.
Brian Fallers

Included in the celebration was a ribbon-cutting event hosted by the Corpus Christi Area Chamber of Commerce followed by an Open House to tour the facility, which has undergone significant renovations and expansion since last November. The Results Companies is excited to share the renovations with the community resulting in the creation of a modern workplace with an energetic atmosphere. The renovation includes expansion on multiple floors; Results occupies over 20,000 sq ft of office space and is positioned to double in size from the approximately 350 employees it has today.

January 13,2011

Winter Haven Grand Opening

200 New Jobs Come to Central Florida
Brian Fallers

WellCare Health Plans, Inc., a provider of managed care services for government-sponsored health care programs, and The Results Companies, a customer contact solutions provider, today announced a partnership to expand WellCare’s call center operations and bring 200 new jobs to Winter Haven, Fla. The two companies are jointly staffing a new Central Florida call center, and applications are currently being accepted for English and bilingual Spanish-speaking representatives to assist Medicare and Medicaid beneficiaries.

December 13,2010
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