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Supervisor, Human Resources

The Supervisor, Human Resources, supports the site by performing administrative duties. This position serves as a liaison between the site employees and management; per instructions and pre-established guidelines to perform the functions of the job.

Job Responsibilities: 
  • Where required, assists in collecting, updating, and coordinating site payroll with the Payroll Manager
  • Provides support to the site, including assisting with employee relations, conducting investigations as assigned, and maintaining employee corrective actions
  • Participates in and presents Human Resources information during on-boarding for all new hire classes
  • Manages site benefits, including employee safety, unemployment, LOA program support
  • Promotes and is involved with the organization and support of site events
  • Assists in carrying out various human resources programs for site employees
  • Maintains personnel files in accordance with established legal, regulatory, and company directives
  • Communicates issues to the attention of the HR and site leadership
  • Reinforces employee relations practices to establish a positive employer-employee relationship and promote a high level of employee morale
  • Ensures that all employee practices are consistently interpreted and applied in accordance with legal and company directives
  • Completes job offers and promotions for non-agents
  • Follows up on employee notices of separation with proper documentation and exit interview
  • Supports site compliance audits.
  • Other duties, as assigned
Required Skills and Qualifications: 
  • Minimum 2 years relevant experience in Human Resources
  • Ability to handle sensitive and confidential materials
  • Proficient and effective English verbal and written communication skills.
  • Ability to work in a fast paced, deadline-oriented environment
  • Must have excellent organizational, interpersonal and time management skills
  • Must be task oriented, possess exceptional people skills and be reliable
  • Proficient with Microsoft Office, Outlook, internet, copier, fax and other business machines
  • Ability to exercise discretion and interact effectively with individuals at all levels and from diverse backgrounds

Preferred:

  • BA degree in Human Resources
  • Call Center experience
  • Experience in payroll processing
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    TOTAL NUMBER OF CUSTOMERS:

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    REVENUE:

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