The Results Companies presents

Partnership for Performance Executive Summit

Delivering Customer Experience Excellence through a Superior Service Culture

Proven Strategies, Best Practices and Techniques to Raise Service Levels and Improve Your Customer Experience

The Ritz-Carlton Naples Beach Resort • May 11 – 13, 2016

Registration Closed


You’ll never have a product or price advantage again.
They can be easily duplicated, but a strong customer service culture can’t be copied.
~ Jerry Fritz

Achieving differentiation in today’s crowded marketplace is more difficult than ever. In this age of commoditization and social commerce, winning on price and product alone is no longer a winning strategy. Successful companies understand that differentiation and sustainable success is achieved by delivering high-quality service with a distinctive human touch, driven by a culture of Customer Experience excellence. A culture that starts at the top your organization, aligns with your Customer Experience vision and empowers your employees to consistently deliver exceptional service. Easy to say but hard to live, otherwise service excellence would be much more common.

The Results Companies invites you to join us May 11 – 13 as we return to The Ritz-Carlton Naples Beach Resort to examine the self-sustaining service culture and architecture of successful brands. This year’s summit will explore the 12 building blocks of a superior service culture and promises to provide you with the actionable tools, principles and understanding to make your Customer Experience strategy come alive – to make it real, expandable and sustainable.

If you have any questions or require additional information, please contact Lori Brown. We look forward to seeing you this May in Naples, Florida.

Program Schedule

Date Time Conference Activity/Session
Wednesday, May 11th 6:15 p.m. - 7:15 p.m. Welcome Reception
7:15 p.m. - 8:30 p.m. Welcome Address
Opening Keynote Address: Jim Craig, “Miracle on Ice” Goaltender
8:30 p.m. - 10:00 p.m. Dinner
Thursday, May 12th 8:00 a.m. - 8:30 a.m. Breakfast & Opening Remarks
8:30 a.m. - 11:45 a.m. Customer Experience and Service Leadership Workshop –
Day 1: Ron Kaufman
11:45 a.m. - 12:45 p.m. Beach House Lunch & Panel Presentation by Results Senior Execs
1:30 p.m. - 6:30 p.m. Afternoon Activities: Golf, Spa or Pool/Beachside Leisure
7:30 p.m. - 8:00 p.m. Cocktail Reception
8:00 p.m. - 10:00 p.m. Dining Under the Stars
Friday, May 13th 8:45 a.m. - 9:15 a.m. Breakfast
9:15 a.m. - 11:30 a.m. Customer Experience and Service Leadership Workshop –
Day 2: Ron Kaufman
11:30 a.m. - 11:45 a.m. Closing Remarks

Sessions and times are subject to change.