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Training

Training Process

At Results, we know that our people are your voice. That’s why we uphold a strong commitment to them, starting with our comprehensive, industry-leading training curriculum.

Our comprehensive training program consists of three phases:

  • Classroom training
  • On-the-job training
  • On-going professional development

All our training courses are designed to develop agents based on the unique needs and requirements of each Partner. This program is supported throughout our organization and serves as the foundation of our customer experience excellence. Through partnerships with the various Results’ business units that include Quality Assurance, Client Services, and Work Force Management Teams, agents receive the most up-to-date information and learn standard operating procedures, such as:

  • Knowing who our customers are and their unique needs
  • Understanding our Partner requirements and their specific training materials/tools
  • Partnering with our Partner and Results’ business areas to ensure all customer needs are met
  • Establishing a standardization of programs and processes that support our Partner goals

Our operating procedures are reinforced throughout each phase of our training program. Once training is complete, agents are required to pass a skills certification test that assures your customers are receiving the highest level of service.